FOR ALL INSURANCE NEEDS
INSURANCE
Avia Insurance Brokers Private Limited operates as a Direct Insurance Broker(Life and General) under IRDAI (Insurance Brokers) Regulations,2018 with approved License from June 2020.
We also sell HEALTH INSURANCE
COMPLAINTS HANDLING/CLAIMS SETTLEMENT OPTIMIZATION: BUSINESS CONDUCT
- Objective : Is to inform potential clients about the benefits of engagement from AVIA, propounding during the disputes with Insurers i.e. being the ‘voice for the clients’.
- Strong Concepts : We are well-known for the consistency and quality of our service delivery which can be rapidly leveraged in complaints handling that are accessible to adapt the specific needs during disputes.
- Agreed Reforms : Finalization and implementation of agreed reforms remain a critical priority, but with the support of AVIA, the consumers will be able to incorporate strategies to respond towards effective operations with transparency i.e. with our knowledge and expertise we will ensure to make the Insurers inclined to consider the level of transparency and customer understanding of the algorithm process and respectable out-come.
- ‘Consumer’ : Promoting understanding i.e. the ultimate user of a product or service. Improving the customer experience requires actionable insights to better understand customer needs and journeys, support omni-channel expectations, personalize interactions and propose best next actions. Gathering, processing and managing data at scale is supported by AVIA to develop the necessary understanding of all customers.
- Legal Environment : There is a backlog of cases which are congesting the judicial process under insurance claims. Consequently, the demand for corresponding to these insurance protection remains modest with the service catered by AVIA.
- Tech &Touch : Our strategy focuses on a solid technological data driven foundation, combined with our human touch. This strategy sets AVIA as a differentiator.
- Key Messages : Insurance is a business, driven by data. So, the growing use of complex algorithms and rapidly expanding ability of insurers to access more data creates or amplifies specific risks. Such risks could include poor customer outcomes resulting from automated decision-making. On-going dialogue with mature understanding and collaboration with multiple stakeholders by AVIA will facilitate to maintain business conduct.